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veterinary triage for veterinary practices

The evening calls are sorted before they reach you, and the instructions stop being retyped.

Can it wait until morning, or not?

for your customers

Owners find out tonight whether it can wait until morning, and what to do meanwhile. Practical steps, never a diagnosis.

for you

The evening calls are sorted before they reach you, and the instructions stop being retyped.

For your own business, or as a service you charge other businesses like yours for.

Nobody runs this lab yet. Take it, give it your hours and your prices, and it is yours.

your customers reach it onWhatsApphome screen app

Every lab has its own page. That is the floor: these are what answers on top of it.

your-business.exampleYour businessit runs under your name, on your domain

How it would run

4 magiks · the sheets are examples
01
Can it wait until morning?
Can it wait until morningExample
C

Clinique des Tilleuls

online

A cat that vomited twice and is still drinking and walking normally can usually wait until morning. Take the food away, leave the water, and watch for these: repeated vomiting, a hard belly, or a male cat straining in the tray with nothing coming. Any of those, go tonight, the emergency line is 04 78 xx xx xx. I cannot diagnose from here. We open at 8:30am.

11:19 pm

See the full example
02
Before you come in
Before you come inExample
Fromcontact@clinique-des-tilleuls.example
Toowner@example.com
SubjectTomorrow 8:30am for Nougat, and what to bring
Hello,

Nougat is booked for tomorrow at 8:30am, the first slot.

Bring the health record book, and the box, even for a short trip. A cat that is unwell in a car without a box arrives more stressed than it left, and a stressed cat is harder to examine.

No food after 10pm tonight, water stays available. If we need to take blood or sedate, a full stomach means coming back another day.

Two things that help us more than you would think: a photo or a short video of what worried you, and if he has vomited again, keep what came up in a sealed bag. It is not pleasant and it saves an examination.

If anything gets worse tonight, repeated vomiting, a hard belly, or straining in the tray with nothing coming, do not wait for tomorrow. The emergency line is on our answering machine.

Clinique des Tilleuls
See the full example
03
After the visit
After the visitExample
C

Clinique des Tilleuls

online

For Nougat, this week: half a tablet morning and evening, with food, for five days. Finish the box even if he looks fine on day three, that is when people stop and that is when it comes back. Small meals, four a day rather than two, and leave the water where he can reach it without jumping. He may be quiet until tomorrow evening, that is expected. Call us if he refuses food for more than 24 hours, if he vomits again, or if he hides somewhere he never hides. Check-up appointment on the 20th, we hold 9am for you.

12:05 pm

See the full example
04
What owners keep asking
Example
What owners keep asking5 rows
QuestionAskedThe answer that ends it
My dog ate chocolate14 times a monthWeight and quantity, then call, do not wait
Is it urgent tonight?31 times a monthThe three signs, then the on-call number
Price of a sterilisation22 times a monthCat 140 to 190 €, dog by weight, quote given
When to worm18 times a monthEvery three months, more with children at home

+ 1 more rows

The paracetamol question is asked nine times a month and it is the one that must never get a soft answer. Nine chances a month to say no clearly.

See the full example
example · not real dataInvented for this page. Every collection starts empty; the first run writes the first row.

The job

A veterinary practice lives two days at once: the consultations, and the evening, when owners write to find out whether it can wait until morning. Practice software holds the animal record, the vaccination reminders and the billing; nobody designed it to answer at 10pm to somebody worried about their cat. The material already exists on site: the on-call hours, the prices, and above all the advice before a consultation that gets repeated ten times a week. This lab would hold it in one place and do veterinary triage the only defensible way, by directing and never diagnosing.

What it would know about your business

Put there once, read by every magik.

Put there once by you, read by every magik, corrected when reality moves. Full on day one, unlike the collections below.

resource base
Opening hours and on-call
Consultations and prices
Practical instructions
What is never answered here
01Can it wait until morning?
02Before you come in
03After the visit
04What owners keep asking

What it would keep

Worth more in month six than in week one.

The collections belong to the lab, not to any single magik. Every magik reads them and every run adds to them, which is why this lab is worth more in month six than in week one.

example · not real data
Practical instructionsas it would fill up
SituationTonightTomorrow
Limping, no woundrest, watch the weight on itbook a visit if it lasts
One off vomitingtake the bowl away 6hsmall amounts again
Will not drinkemergency, do not waitcall the practice in the morning
a sample, truncated

Invented for this page. Your Practical instructions collection starts empty and fills as you work.

Questions already answeredstarts empty
Prices and coverstarts empty

Under your own brand

It wears your name, not ours.

The same lab, under your name, your colours and your logo. Your customers never see ours.

askmojo.ai
AskMOJO
your-business.example
Your business
The same lab under two brands: only the logo, the address and the colour change.
Your colours, in one field.
Your logo and your favicon, on every public surface.
Your own address, on a verified domain.

On the Pro plan, and not needed to take a lab. A fully bespoke theme exists as an upgrade, hand built rather than self-serve.

What it would plug into

WhatsAppGmail

And whatever you already use: any tool available through an API or an MCP server, connected with your own account.

Why not another web app built for your trade

Built around your business, not the average one.
What it knows, what it keeps and what it does are yours to write, and two businesses running the same idea end up with two different labs.
Its sources are not a closed list.
A vertical tool ships with the sources its vendor chose, and that is the ceiling. A lab can be pointed at the ones your business actually runs on, connected from your own accounts, and everything they bring back lands in your collections, which you own and can take with you.

A tool built for exactly your job, and only that, will go deeper at that one job. This is for the jobs nothing covers, or the ones spread across three tools today.

Questions · 8

What is triage in a veterinary practice?

Sorting what has to be seen now from what can wait, and telling the owner what to do meanwhile. In a practice it is usually done at reception, in a hurry, on the phone. This idea handles the written version of it, on the instructions the practice has already agreed.

Does it use a five level triage scale?

It carries no clinical scale of its own. What it follows is the practice instructions you wrote: which situations mean come now, which mean call the on-call service, which can wait until morning. Importing a scale from elsewhere would put someone else clinical judgement under your name.

Reception normally does this triage.

And it stays that way for anything on the phone or at the counter. What this takes is the written messages, in the evening and at the weekend, where the alternative today is no answer at all. Reception gets the exchange already written down rather than a callback to make.

An owner writes at 10pm because their dog swallowed something.

They get the practical steps you wrote and a direction: come now, call the on-call service, or wait until morning. Never a diagnosis, never a medicine. The list of what is never answered here is a resource of the practice, and it comes before everything else.

Sorting cases at a distance on an animal is delicate.

Which is why the lab directs rather than assesses, and always leans careful: when in doubt, it brings them in. What it does well is the cases where the instruction is stable and known to the practice, and it hands over everywhere else.

Post-visit instructions always get given out loud.

And they get forgotten on the drive home. Written once into your practical instructions, they leave with the owner in the words of the practice, and the questions that come back the next day find an answer without ringing reception.

An owner asks whether waiting until morning would be cheaper.

It can give the fees the practice publishes, if you wrote them down, and it stops there. Cost never becomes a reason to wait: the direction comes from your instructions about the situation, and a case that means come now says come now whatever the hour costs.

Why this rather than a tool built for my trade?

A tool built for exactly veterinary practices, and only that, will go deeper at that one job. This lab is for the jobs no tool covers, or the ones spread across three tools today, and it runs under your name.

Who is playing this idea

Every audience is still open.

Nobody has taken a square on this idea yet. You declare your audience when you take the lab (“roofers in Brittany”, “plumbers around Paris”), and two people can start from the same idea on two different audiences without getting in each other’s way.

Sound like your week?

And it wears your name, not ours.

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